The Company aims to deliver the Product to you at the place of delivery requested by you in your Order and the delivery time indicated by the Company at the time of your order checkout (as updated in the Order Confirmation).
The Company will notify you if we are not able to meet our estimated delivery date, but to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
We deliver worldwide. Street names and POS code must be correct and accurate.
If the packaging seal is opened or damaged, DO NOT accept the parcel.
If you are not at home to receive your purchased order, please contact the carrier service (courier service) within a stipulated timeframe for next deliveries or pick up.
If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.
We only use company standard packaging materials for all orders.
Please note that it might not be possible for the Company to arrange delivery to some locations in which event, the Company will inform you using the contact details that you have provided to the Company when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
STRICTLY NO REFUND for shipping & handling charges.
All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.
DELIVERY LEAD TIME
Order confirmation and closing time is before 3pm from Monday to Friday (except public holidays and considered the next business working day where applicable).
Confirmed orders will be processed within the next one (1) business working day, excluding Saturday, Sunday & public holidays.
Delivery lead time for Orders to arrive (after processing and packing) is as follows: -
Peninsular Malaysia: 2 - 3 business working days. *
Sabah & Sarawak: 8 - 10 business working days. *
*subject to courier service’s changes.
LONG HOLIDAY & FESTIVES PERIODS
During peak periods, orders and deliveries may take longer time.
Name: Rentas Health Sdn. Bhd.
Registration number: (1322484-P)